Social Media’s Role in Reshaping Online Shopping, According to Retailers

Social buying. Everyone and their mama is doing it — or maybe it‘s just me and my family. I’m consistently tagged in posts (thank you, cousin) about adorable gifts, must-have outfits, and the like.

Now, I’m a content marketer who knows when I’m being sold to, but even I get lured by social posts with irresistible products. And I know I’m not alone — as of 2024, over 110 million Americans (roughly 42% of internet users) are fellow social buyers.

So, if you’re a brand selling products to consumers and you’re not already using social selling, 2024 is a superb year to start.

Not convinced?

Let’s explore the social commerce landscape, best practices, and fun examples of brands already seeing success. Plus, I’ll share insights from experts I talked to about the future (and present-day) of social commerce.

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Social Media and Online Shopping — Today’s Landscape

Salespeople. Marketers. Brands. They’re all jumping aboard the social selling bandwagon for good reason. Global social commerce sales could reach an astounding $2.9 trillion by 2026.

I know it’s a staggering number, but forecasts aren’t always enough to convince the gatekeepers of our selling and marketing budgets, are they?

So, let’s look at some facts and numbers straight from the horse’s mouth (buyers and brands):

• Salespeople reveal, “Our highest quality leads come from social media, so we’ll prioritize this channel.”
• Consumers say, “36% of us use social media to find new products, plus 28% of us Gen Z and Millennials purchased directly from social media apps within the past three months.”
• 80% of social media marketers agree that “consumers are buying our products directly from social apps more than they purchase from our brand websites or third-party resellers.”
• 87% percent of brands confirmed that “social selling has been…