Ride-hailing services like Uber and Lyft can be highly convenient. But as with other paid services, since there are no set rules for how much you should tip ― or if you even should ― there’s often confusion on how you should go about it.
According to Pamela Eyring, president and owner of the Protocol School of Washington, tipping is important because using Uber or Lyft is generally easier on your wallet than other types of transportation.
“Uber and Lyft are essentially operating as a taxi except they are usually less expensive since they don’t directly charge by the mile or for time, which is great if you are in larger, congested cities,” Eyring said.
“The drivers don’t make much money to begin with, as Lyft and Uber take 17 to 25 percent of the amount paid, so tips help drivers to make a somewhat livable wage,” Clise said.
To clear up any uncertainty about tipping on your next Uber or Lyft ride, etiquette experts shared some answers on the acceptable ways you should be tipping, and whether it’s ever OK to skip out on a tip.
Just How Much Are We Talking?
$1? $5? 50 cents? Deciding on the right amount to give your driver can be tricky. Consider how long the ride was, how much traffic they had to deal with, and whether they helped with any bags or luggage you had. However, Eyring says it’s not necessary to tip extra if they help with your bags unless they’re really heavy.
“There’s no set amount, but I think you should consider tipping like you would tip a taxi driver, which is about 15 to 25 percent,” Gottsman said.
Gottsman pointed out that the longer your trip is, the higher the Uber or Lyft fee will be. If you’re just traveling a few blocks, tipping 15 percent wouldn’t translate to very much.
“If they arrive with a good attitude, tip them a little more so you don’t look like a cheapskate,” Gottsman said of shorter trips.
What If You’re Riding With Other People?
Uber and Lyft both offer the option of sharing a ride with someone who’s going in the same direction as you. This lowers your cost, but sometimes makes the trip a bit longer due to picking up the other passenger.
“If you are traveling in a group, the other riders could offer to pay the tip if you are paying for the ride, or give you a portion of the cost of the ride and tip,” Eyring said. “[The] same runs true with the ‘share a ride’ option in the app. You should tip based on your individual ride charge.”
For shared rides, Eyring suggested tipping $2 to $5 for a short trip or 15 to 20 percent for longer distances, if the driver takes shorter routes to avoid traffic, or if extra amenities were provided, like water bottles or charging cords.
Should You Tip In Cash Or In The App?
Even though tipping through the app may be easier, Lyft and Uber still allow passengers to tip their drivers in cash. However, Gottsman says it doesn’t really matter which method of payment you choose.
What If The Service Is Bad?
As with any service, you still have the choice to tip or not tip. An unpleasant experience with your driver can definitely make you less inclined to leave a tip. The cleanliness of the car, the driver’s attitude and how well they communicate can all contribute to the quality of service.
Uber and Lyft allow you to leave a rating on a scale of five stars. Instead of leaving a tip for a bad service, Gottsman recommends that you leave a rating for your driver.
Since your Uber or Lyft driver can’t see whether you tipped until after they rate you, you don’t have to worry too much about them giving you a poor rating based on your tip ― although Lyft drivers do have 24 hours to update the rating they gave you, so it could potentially factor in.
“If you receive poor service, you would reconsider tipping and make sure the rating you give reflects your experience,” Gottsman said.
This article has been updated to note that within 24 hours of a ride, Lyft drivers can change the rating they give you, which may allow them to eventually factor your tip into their rating.
Orignially published at Huffington Post.